✅ Return & Refund Policy

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Last Updated: January 30, 2026

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Thank you for shopping at Why Knot Crochet with Dawn. We aim for your complete satisfaction!

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1. Physical Products

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If you receive a physical item that is:

• Defective

• Damaged in transit

• Incorrect

Please contact us within 30 days of delivery with photos and order number. We will:

• Replace the item, or

• Issue a refund (minus shipping, if applicable)

Return shipping cost is the customer’s responsibility unless the error was ours.

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2. Digital Products

As stated above in the Digital Product Policy, digital downloads are non-refundable once delivered, with exceptions for technical issues.

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3. How to Request a Return

Email: crochetwithdawn@icloud.com
Include:

• Order number

• Photos (for physical issues)

• Description of the problem

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4. Refund Processing

Refunds, if approved, will be issued to the original payment method within 7 business days of approval.

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5. Exchanges

We do not offer exchanges on digital products. Exchanges for physical products may be offered on a case-by-case basis.